Safety and Privacy

User information: Safety and Privacy

The Solution Shop Safety & Privacy Policy

The Solution Shop generally respects the privacy of all users of its website and guarantees the personal data communicated to us to be treated confidential and safe. We use your data to enable quick and trouble-free transaction of your orders. Any other use of your personal data will be subjected to your explicit consent. The Solution will not sell your personal data to any third party, and will exclusively disclose your personal data to parties engaged with transacting your order.

The Solution Shop will use collected data in order to provide our customers with the services specified below :

When you place an order, we need your name, e-mail address, delivery address and payment information in order to facilitate the order’s transaction and to inform you on the respective order status.

In order to make shopping at The Solution Shop as pleasant as possible, we save your personal data, order details and your user profile relating to our services.

If you create an account at The Solution Shop, we save your data on a secured server. In your account with The Solution Shop, information such as your name and address, phone number, e-mail address, delivery and payment information are saved to prevent you from having to re-enter them the next time you place an order. Being our customer, you are entitled to obtain information on your personal data.

Information regarding the use of our website and respective customer feedback serve to continuously advance and improve our website.

The Solution Shop will not sell your data

The Solution Shop will not sell your data and will exclusively disclose it to third parties engaged with transacting your orders. Our employees as well as third parties engaged by us, are obliged to respect your data’s privacy.

The Solution Shop treats your personal data safe and confidential

We appreciate the trust you have in us and will therefore be extremely careful with your data. When you place an order or when you consult The Solution Shop website, a reliable platform using an SSL EV certificate is used. Your data will always be protected and kept confidential. Your data is treated confidential and safe at any time.


Cookies are small information units, which are temporarily stored on your PC by the browser. The Solution Shop uses those cookies in order to identify you when you visit our website again. Cookies enable us to collect information on the use of the services offered by us, and facilitate their improvement and adaptation to our customers’ requests. Our cookies provide us with information that relates to the identification of individuals. You may adjust your browser in order to avoid cookies while you are shopping with The Solution Shop.

You will find a list of cookies used at the below:

Cookie name    Cookie description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE  Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
_ga Used to distinguish users.
_gat Used to throttle request rate.
__utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt Used to throttle request rate.
__utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
__utmx Used to determine a user's inclusion in an experiment.
__utmxx Used to determine the expiry of experiments a user has been included in.
Google_dynamic_remarketing This cookie records your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. These cookies allow you to share and send information to other websites.


If you have any further questions on the data privacy policy applied by The Solution Shop, please mail to Our customer service will gladly provide you with information on your personal data or help you to change them. Our website will generally provide the latest information on possibly required modifications of or amendments to our safety & data privacy statement.